AUTO GENERAL INSURANCE CALL CENTRE

Project: Auto General Insurance Call Centre
Value of job: $10 million
AMA contract: $496,000
Contractor: Pellicano Builders
Scope of Works: Metalwork, Architectural Screens, Sunshades, Chainwire mesh fencing, Bollards & Glass Balustrades

Beginning as a residential builder in 1967, Pellicano Builders Pty Ltd has, over the past 50 years, established a strong reputation as one of Australia’s leading designers and constructors of industrial, commercial and retail properties.

Pellicano has a reputation based on an ongoing commitment to excellence and meticulous attention to detail. Pellicano focuses on quality and affordability while professionally managing each phase, from design and construction, to leasing, selling and delivery.

The Auto General Insurance (AGI) project is the design and construct of a brand-new state of the art facility to house the Budget Direct Contact Centre in Kawana. Australian Insurance Holdings Pty Ltd is one of the Sunshine Coast’s largest employers and will be officially launching its new multi-million-dollar contact centre as home for more than 300 staff.

AMA were engaged to complete all Metalwork Architectural Screens, Sunshades, Chainwire Mesh Fencing, Bollards and Glass Balustrades on this building.
 

Phil Lawton Project Manager at Pellicano Builders said, “The team at AMA are very proactive and proficient with what they do. They are also very personable and easy to deal with. Communication is crucial when you are working on a project of this size and we need to work with contractors we can not only trust to get the job done, but that adapt to the needs of the client.”

As with any project, you will always come across things that need to be adapted along the way in order to achieve the best outcome. For this project, Phil explained that there was an issue with connection details for the screen to windows. Phil said this was solved through a detailed shop drawing process, of which AMA were a major part of the solution and the positive end result.

It is this type of professionalism and industry expertise that Pellicano requires of its subcontractors. “We want to deal with contractors who are able to assist with design. It is an extremely important part of all of our projects and AMA are always part of providing the best design solutions to achieve the outcome for our client.

Phil Lawton said, “The end product that AMA produced on the Pellicano AGI project was very high quality.” He went on to say that he will definitely use AMA on future projects and has already recommended them to other industry professionals.

Download the Full Case Study here